Your company might implement MFA to safeguard your account. MFA adds an extra layer of security by requiring multiple forms of verification to log in. These instructions will walk you through the simple process of logging in with MFA.
1. CORE Login Page
The first time you log in after setting up your new account, go to the Core login page, enter your User Name and Password, and click "Login".
At this point, you will be prompted to link your account with an MFA app.
2. Multi-Factor Authentication (MFA) Setup: A Quick Guide
Your company requires MFA for added security. Here's a quick overview of the setup process, using Google Authenticator as an example. Be sure to follow any specific instructions provided by your company, as they may use a different MFA app.
MFA Installation and Login - Desktop & Mobile Web
Once you have activated your account, head to the Core login page and enter your credentials as usual.
You'll be prompted to set up your MFA app. This is a one-time step for added security.
Follow the instructions to link your MFA app to your account.
Scan & go! Use your MFA app to scan the QR code on the screen. Then, enter the six-digit code generated by your app, and click "Done."
That's it! You're all set with MFA. Now you can enjoy enhanced security for your account.
Having Trouble?
You will see this screen if the code you've entered is incorrect or has timed out.
What to do:
Refresh this page.
Request a new code and enter it right away.Refresh the screen and check that your verification code is accurate.
After your account has been added to the Authenticator app, you will need to enter the 6 digit code from it each time you log in. The code changes every 30 seconds so make sure to enter the current code. The code turns RED to warn you that it will change soon.
Installation example with Google Authenticator:
1. Install Google Authenticator on your Android or iPhone. Find it by searching for it in the Play Store/App Store, or by using the links below.
2. On your phone, open Google Authenticator, and click Get Started.
3. Walk through the setup steps. If you have a Google account you can associate it with the app, or choose to proceed without a Google account
4. Add a site to your authenticator app. Select "Add a code".
5. Select "Scan a QR code," then point your phone's camera at the onscreen QR code.
Core QR code setup page:
Once you've scanned the barcode in the MFA app, your account will be added to it automatically.
After your account has been added to the Authenticator app, you will need to enter the 6 digit code from it each time you log in. The code changes every 30 seconds so make sure to enter the current code. The code turns RED to warn you that it will change soon.
6. Enter the current code and click the "Done" button.
Google Authenticator Troubleshooting
If you are experiencing trouble with your Google Authenticator code and you are using an Android phone, it might be because the time on your Google Authenticator app is not synced correctly.
To make sure that you have the correct time:
Go to the main menu on the Google Authenticator app
Click Settings
Click Time correction for codes
Click Sync now
On the next screen, the app will confirm that the time has been synced, and you should now be able to use your verification codes to sign in. The sync will only affect the internal time of your Google Authenticator app on your Android phone, and will not change your device's Time and Date settings.