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Forgot Username or Password
Forgot Username or Password
Updated over 6 months ago

In this article:

1. Click on "Forgot username or password?"

If you've forgotten your username or password, select “Forgot your login details?” link on the Login page.

2. Email Me

Enter your email address and click Email Me.

You'll receive an email at the address you entered. The email will contain your username.



3. Get Username Only

If you know your password and just need your username, DO NOT click on:

​Click this link to reset your password.

Delete the email and you can continue to login with the same username and password.

4. Continue With Password Reset

To continue to reset your password, click on the link in the email. It'll open to your CORE site where you'll be prompted to enter a new password. For security reasons, you must submit your new password within 300 seconds.

5. Password Reset Confirmation

After resetting your password, you'll receive a confirmation email that your password has been changed.

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