Manage Users is where you add new users, view all existing users, monitor individual user activity, troubleshoot the user experience from their POV, and manage the user account.
To add, edit, or manage users, go to the article How to Add, Edit, and Manage Users.
In this article:
Note: The User accounts you have access to view and modify will depend on the permissions granted to you. If you feel you need to see additional User accounts, or need the ability to modify User accounts, please contact your system Administrator.
Manage User Features
User Browse - Search and filter users
Add User(s) Buttons - Add a single user or group of users
User Profile - Profile details of a selected User
User Browse
This section shows all available User accounts, and lets you search and filter within them.
1. Search
Type a User's name to search by it, and click the or press Enter to search. To clear a search, delete the name and search again.
2. Add Filter
Click the +Filter button filter User’s accounts by their Company, Department, User Access Role the user belongs to, Device Type user has access to and User’s current Status in the system (active, locked or expired). You can apply multiple filters when searching for users.
Select a parameter to filter by.
Filter: Select a value to filter by. You can add multiple filters at once. Click the ( ) to remove a Filter.
Expand/Collapse Filters: Click to hide the filters. Click again to show them.
Clear Filters: Remove all Filters to go back to the full list of Users.
3. Select All
Check this to select all currently loaded User Accounts. Once you select all (or check individual boxes next to users) you can Activate, Deactivate or Delete Users in bulk.
4. Users
Click on any User to view their profile. This box contains the User’s Name, an avatar if uploaded, the company, department, position and User Access Role that the user belongs to. In the top right are the number of Access Overrides for the user outside of their role. It also displays if the User is Active in the system and is set up for Email notifications.
User Profile
When you select a User in User Browse, the person’s User Profile will open on the right side. Here you can view it, or edit it, if you have the proper permissions.
Profile Tab
This is where a User's account is set up when adding a New User for the first time or when Editing an existing user.
First Name - The User's First Name
Last Name - The User's Last Name
Username - The User's account name. This is what a user uses to log in, and must be unique.
User Role - What User Role the user is assigned to in CORE. User Roles determine what permissions a User has within the system, and which files, if any, they are allowed to access. User Roles must be created before they can be applied. If you do not know which Role to apply to a User, contact your system Administrator.
Email - The email address linked to the account. This is where notification emails from the system will be sent, including welcome emails for a new account, password reset notifications, and notifications of received packages, ingest notifications etc. You can put more than one email address in the field if you separate them with a comma.
cc. Email Addresses - cc.email addresses. This option is included so that another user can receive a CC of notifications that are sent to the main email addres associated with the account. Most often used by assistants. Please note that any package notification email that will be send to the CC Email Address won't have any download link.
Language - Currently English is the only language available. Future enhancements will allow the system to be displayed in other languages to the User.
NOTE: Changing the language of the entire system requires additional Administrative adjustments.Timezone -If the timezone is set to Auto, it is set to your browser timezone. Admins can adjust user’s timezone if necessary. Timezone is set to UTC time. You can find your UTC timezone here.
Company - The Company the User works for. This field is used for filtering when searching for Users. If the User's Company does not exist in the list, type it into the space at the top of the list of companies and click Add New Value.
Department - The Department the User works in. This field is used for filtering when searching for Users. If the User's Department does not exist in the list, type it into the space at the top of the list of departments and click Add New Value.
Position - The Position or title of the User within the company. This field is used for filtering when searching for Users. If the User's position does not exist in the list, type it into the space at the top of the list of departments and click Add New Value.
Phone Number - The User's phone number
PDF Password - PDFs can be sent to a User with password protection. Set the password that will be able to unlock any of these PDFs here.
Mobile Phone Number - The User's mobile phone number.
SSO ID - If your organization uses Single Sign-On, enter the User's SSO ID here.
Requested By - If a User's account has been requested by another User, you can enter the Requesting User here.
Notes - Admin can enter the description during user creation.Notes should support up to 300 characters.If an admin attempts to save with more than 300 chars then treat as an error and display red around text field and underneath show total chars, "300 character limit".
Profile - Activation
Below the main profile is the Activation section, which contains settings related to the account itself..
OFF for these settings means that the settings themselves are not turned ON.
Expiration - When ON, administrators can set a date for a user’s account to expire, which will deactivate the account. Accounts can be turned back on as needed. Especially good for contractors or temporary employees.
Disable Notifications - Activating this turns off all email notifications.
Ready to Download - When ON, a user will not receive notifications that their package is ready to download
Ready to Stream Forensic Video - Stops notification emails for forensically watermarked videos that are ready to stream
Force password reset on next login - User must reset their password the next time he, she, or they log in
Lock Account - Locks out the user of the account. Typically used when someone is terminated.
Is Sensitive - Marks the user’s account as “Sensitive” which means other users cannot see them except for Administrators. Used notably for celebrities, well-known executives, etc.
Profile Tools for Admins
Impersonate User and Account Options
Impersonate, Delete, Reset Password, and reset Multi-Factor Authentication by using these tools. These options are available to Admins only.
Impersonate User - Click this to view as selected CORE User. You will see exactly what the user would see in the CORE interface.
Delete - Delete User
Reset Password - Click this to reset the User's password, forcing them to create a new password the next time they try to log in. Close the Profile without saving.
Reset Google MFA App - Reset the User's Google Multi-Factor Authentication code. The User will receive a new QR barcode from their Google Authenticator app and will need to scan the new QR code in order to log in again. NOTE: Users who get a new Mobile device will need their Google MFA app Reset.
History Tab
In History, view a user's historical activity. Most actions taken by a User are logged in the system and displayed here. The actions can be filtered by the pull down on the right or limited by the date range.
Rules Override Tab
In some cases, you may wish to alter a User's Permissions, but not those of anyone else in their User Role. Rather than create a unique User Role just for them, you can override permissions in their role, which will apply just to them.
Access Override
Access Overrides are permissions overrides to the Role Info page, such as edits to Administrative Settings, Device modifications, how users can send and receive packages, or what Productions they can navigate.
Dropdown Override Example - MFA Type
In the example shown above, the MFA type (highlighted in blue) has been changed to Google Multi-factor authentication, overriding the User’s original login settings, which were None.
Multi-Select Example - Allow Download With Watermark
When an edit is made to the Multi-Select fields, red dotted lines show up around the item that has been added as an override.
Note: You cannot change another User's Permissions to give greater access than what you already have. This means if you are an Asset Manager with limited Administrative overrides, you can’t give yourself or anyone else full Administrator capabilities. See User Roles topic for more information.
Multi-Select Fields
In these boxes, you can multi-select fields to override the user’s original access to these fields granted in their User Role.
Available Multi-select field options for Overrides:
Domain - Select which Domains will be available to the user when categorizing files
Package share types - Choosing Standard and/or Dailies options
Package share download options - Choosing Recipient settings, view only and/or allowing download with or without watermarks
Production - Select which Productions will be available for User
Dropdown Fields
The Override options available in these fields will be those you have permission to assign. If the option selected is different from that of the User's Role, the name of the field will be highlighted in blue, to indicate that you have made a change and overridden that user’s User Role.
Available Dropdown Fields for Overrides:
User Access Level - The primary determinant of what permissions and abilities the User has in the system
Important: All users are Standard Users with additional permissions added from there. The Admin choice is only able to be chosen by other Admins. Admins do not need additional permissions added as overrides as they have access to all domains, productions and assets in the system. Exception to this rule is Mobile Download which must be enabled as an option for any user level.
Authentication Type - - If your organization uses Single Sign On, select it here
Redirect on Login - Select which view the User will see when they first log in either their Inbox or if File Search is an option for the user they can be directed to either.
MFA Type - If you would like to Override the setting in the User’s role regarding Google Authenticator for Multi-Factor Authentication you can adjust it here.
Save Access Level - Important: Controls whether the User can download files from the system. Proxy, which are duplicate files of the original source that are lower in resolution and smaller in file size. Or Source and Proxy where the original source file and proxy are both available.
Image Watermark - Toggle between standard or no watermark. Custom watermarks are available upon request to CORE from the system Administrator.
PDF Watermark - Toggle between standard or no watermark. Custom watermarks are available upon request to CORE from the system Administrator.
Video Watermark - Toggle between standard or no watermark. Custom watermarks are available upon request to CORE from the system Administrator.
Checkbox Fields
You can change any fields in this section that you have permission to access. If you change the default, the name of the field will be highlighted in blue. If you do not have permission to change a field, it will be grayed out.
Available Checkbox Fields:
Admin -
Role Manager - Create new Roles, and modify existing Roles. A user can never create another account or Role with higher permission that they themselves have
Upload Manager - View and categorize uploads made by other Users
Queue Manager - View and re-prioritize jobs in the Processing Queues. (not yet available)
Download Manager - View and download items assigned to other users
View Private Conversations - View all Comments on files that you have access to, even if they are marked private
Change Watermark - Ability to change the watermark when downloading ffiles. With this enabled, Users can change the watermark style, and also the Username on the watermark.
User -
Disable License Agreement - Users are required to agree a License agreement when logging in but clicking this box can disable this option for a user.
Create Users - Allows user to see the + New User button in the Manage User area. User will be able to add new Users for the same permission level or below that they are in the system. Additional User Access Rules are necessary to limit the user further.
Upload Assets - Allows users to upload assets into the system. Additional Edit Access Rules are necessary to limit the user further.
Print - Allows users to print assets in the system that are printable like PDFs.
Package -
Package Manager - Packages shared with a Standard User who has this additional permission do not have any restrictions that a sender may have put on the package. The exception to this rule is expiration dates or views allowed for the package.
Package Reports - Allows user to run reports on package access, views, downloads etc.
Mobile Downloads - Allows users who are sent a package, with download with or without watermark permissions, to store packages/files offline on their mobile device for viewing with no wifi access.
Device -
All - Allows user to access CORE from Desktop browser, iOS app or AppleTV app.
Desktop - Allows user to access CORE from Desktop only.
TV - Allows user to access CORE from the AppleTV app only.
View Access Rules
View Access Rules control what Files a User can view, and optionally, what additional information about them they can view.
Important: In CORE 6.6, if you make overrides to the View Access Rules in this section you will be overriding the Rules set up for the user in their assigned User Role. In 7.0, all Rule Overrides are additive and do not negate the existing rules on the User Role.
For steps on how to edit ‘View Access Rules’ see: View Access Rules
Edit Access Rules
Edit Access Rules control what Files a User can edit. Files matching an Edit Access Rule will be both viewable and editable by Users assigned to the Role.
Important: In CORE 6.6, if you make overrides to the Edit Access Rules in this section you will be overriding the Rules set up for the user in their assigned User Role. In 7.0, all Rule Overrides are additive and do not negate the existing rules on the User Role.
For steps on how to edit ‘Edit Access Rules’ see: Edit Access Rules
User Access Rules
User Access Rules control which other Users in the system a User will be able to see and/or modify. They allow you to make it so that a User may only see others in their own department, for instance.
Important: In CORE 6.6, if you make overrides to the User Access Rules in this section you will be overriding the Rules set up for the user in their assigned User Role. In 7.0, all Rule Overrides are additive and do not negate the existing rules on the User Role.
For steps on how to edit ‘User Access Rules’ see: User Access Rules
Audit Login
Audit and monitor detailed user sessions with this tool
