When you first login to CORE, you'll be prompted to install Aspera Connect. CORE uses Aspera to facilitate faster uploads and downloads, as well as enables you to direct your downloads to a selected folder.
In this article:
Aspera Connect Installation
Mac Install
Log on to Core, if you already have Aspera installed you’ll get a prompt to upgrade following the window below:
Click on Install Extension and then Add to Chrome (or Safari) depending which browser you choose.
Next, you will see this prompt: Click OK
Next follow Step 2 in the Install Window: Download the App & Install Connect:
Click on the Installer to start the new app Installation to your computer:
Click Open to Continue the Installation
Click Start:
When Complete, Click Close:
PC Install
Browser Extension Installation
Log on to Core, if you already have Aspera installed you’ll get a prompt to upgrade following the window below. Click on Install Extension
Click Add to Chrome (or Safari) depending which browser you choose.
Click Add extension
You will receive the following window
5. Next follow Step 2 in the Install Window: Download the App & Install Connect. Click Install Connect
6. Check if your download bar shows the file downloaded. The download location on a PC is usually the Download folder. Note- you may have a different download location designated as your location. If you do not know the location search on your PC for the file name- IBMAsperaConnectSetup-ML. Double click on the downloaded file to launch the install.
7. Click Start
8. Click Close
Aspera install is complete.
Troubleshooting
Use Case 1: Aspera Already Installed, Doesn't Upgrade with Setup, and Isn't Recognized by CORE
Some users may need to Uninstall the current Aspera Connect application if you already have it installed. (not all users have had to uninstall before upgrading but if the upgrade doesn’t resolve the issue for you, please try uninstalling the app before upgrading.)
Use Case 2: Aspera Not Recognized After Setup
Refresh your browser.
If that doesn't work, clear your cache, refresh your browser and log back into CORE.
Still no? Try uninstalling and reinstalling Aspera.
Use Case 3: Aspera Was Blocked From Downloading And Now Won't Download
Go to IBM-Aspera and select your computer type.
It will automatically download to your Downloads folder.
Follow the respective installation instructions above for your computer type.
Aspera Connect System Requirements
Uninstall Procedure
Prerequisites
Quit Connect before uninstalling it.
Uninstall
Mac App Uninstall
Go to Finder window
Select Applications folder
Control-Click on Aspera Connect icon
Select Move to Trash
Click on Finder again
Empty Trash
PC App Uninstall
Click on your Desktop
Hold down the Windows key
Hit the letter E - This opens File Explorer
Search Aspera Connect
Right-click on Aspera Connect folder
Uninstall
PC NOTE: There are several versions of Windows you can see other ways to uninstall programs for different versions here:
Browser Extension Uninstall
If you have the Connect Browser Extension for Firefox or Chrome remove those as well. However, for Safari, the extension is removed when you uninstall Connect.
Chrome Extension Removal
Click the three-dot icon in the upper right corner of the Chrome browser window.
In the drop-down menu that opens, choose More Tools > Extensions
The extension tab opens, look for the panel with the Connect extension and click Remove
Firefox Extension Uninstall
Open the three-bar icon in the upper right corner of the browser window and click Add-ons
The Add-ons Manager tab opens. Look for the panel with the Connect extension and click Remove:
Have more questions? Contact [email protected].