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For CORE Users
How to use CORE: upload, download, share, review, approve, and other basics.
78 articles
Create Tags From Filenames During UploadThis about bulk tagging or auto-tagging file(s) using filenames. Also called file parsing, the file parser, or parsing naming conventions.
Upload Additional Versions of Files into CORE
Upload Files in CORE
Where to Find the Upload Icon in CORE
What is the Aspera uploading option?
Bulk Upload and Tag Files to CORE
How do I upload assets to CORE?
What is the maximum file limitation on one ASPERA upload?
Sharing a PDF: PDF Security
How to add assets to my package from File Search?
How do I make a new package?
Creating and Modifying Packages
Create a Package from a CSV FileCreate an organized package from a CSV for large packages and faster distribution
Where's my package inbox located?
Sharing Assets in Core - Video Walkthrough
Skip and Share: What Is It, How to Share Files With Skip and Share, and How to Find Skip and Share Files and Packages Later
Group Reviews & Individual Approvals: How to Create, Send, and Get Feedback on Approvals Packages
Merge Packages
Can I recall / unsend a package once sent?
Package Sharing: Sharing Overview, Package Types, and How to Share Your Files in CORE
Create Users Via Package Shares: How to Share Packages With Users Outside of CoreShare files with users outside of Core by sending to their email. Recipients will be added to Core when they access the package.
How to Find and Manage Packages I CreatedFind and manage the packages you haven't yet sent, those you have sent, as well as those you've created for yourself.
How to Create Packages from Other Packages
How to Tag Users in a Comment, Package, or Discussion
How to Get a "Sent Confirmation" E-mail
Batch Share Multiple Packages at OnceForward multiples packages to you team in one go.
I received a Core email notification and it's asking me to setup an account.How to access Core content sent via a package invite.
Comments & Annotations
How do I export comments on a file or package?
How do I annotate my file?
How do I export my annotations?
Discussions: How to Respond to a DiscussionReply to a package comment or add to a comment thread on a file or set of files.
Working with Files
Viewing, Commenting, Annotating, Sub Clipping, and More
CORE Desktop Keyboard Shortcuts for Working With Files
Comment on Audio with Timecode
How to View Panoramic and 360 Images
Creating Sub Clips - Video Walkthrough
How to Create a Sub ClipCreate clips and selects from your videos.
Quick Guide to Asset Viewer
Why is my playback black when I am sharing my screen on ZOOM meetings
Asset Viewer and Package Viewer Troubleshooting - Common Package and Player Issues
Who can Reprocess a File and When to Use It
CORE Troubleshooting - Pulling Computer Logs for Aspera
Emsisoft attempts to quarantine Aspera
Mobile App: "Network Error: Please check your network connection and try again"
CORE Troubleshooting - How To Clear Your Cache
Troubleshooting: How To Reprocess Files
My Package Won’t Open in Package Viewer
Where do I find files that haven't been tagged?Editor uploaded files and didn’t categorize the files. Asset Manager can find them in Transfers section, under Uploads